Booking & meet & greet
Every first booking starts with a free meet & greet at your home. It is a chance for your cat to meet their sitter and for us to learn their routine, feeding, litter, and favorite spots. Your final quote and exact visit times are confirmed at booking, so there are no surprises.
Cancellation
If you need to cancel, you will receive a full refund when you cancel more than 48 hours before the first visit. Cancellations within 48 hours of the first visit are charged a 50% fee.
Payments
Our starting rates are:
- Drop-in visit — $35
- Twice-daily care — $60/day
- Extended-stay care — $85/night
These are starting rates, and your final quote is confirmed at booking. Payment details are confirmed at booking as well.
Keys & home access
Keys are kept secure and returned at the end of the booking. Home access details are arranged at the meet & greet, so everything is agreed in advance.
Emergencies & vet care
If a cat needs a vet, the owner is contacted first, and then the vet on file. In an emergency where the owner can’t be reached, the cat is taken to the nearest vet. Your cat’s vet details are collected at the meet & greet.
Medication & special care
Please bring medication and feeding instructions to the meet & greet so care can be confirmed in advance. That way, any special care your cat needs can be planned before the first visit.
Weather
Visits continue in rain and snow, so your cat’s routine stays on track whatever the weather. In severe weather, the owner is contacted about any change to the plan.
Holidays
Holiday weeks fill fast, so book early to make sure your cat’s visits are covered. If your dates are set, reach out as soon as you can and we will confirm your booking.
Questions about any of these? Email hello@carrollcats.com.
